Privacy Policy

1. Purpose

This Privacy Policy outlines how Le Beauty & Skincare Clinic (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website, engaging with our services, or purchasing products, you consent to the practices described in this policy.

2. Collection of Personal Information

We collect personal information directly from you when you:

• Book or attend an appointment

• Register for a course or event

• Purchase skincare products or request a skincare consultation

• Complete our contact forms, subscribe to updates, or interact with our social media

• Provide feedback or make a complaint

Types of personal information collected may include:

• Full name, date of birth, and gender

• Contact details (email address, phone number, residential address)

• Health information relevant to your treatment

• Medical history, allergies, or skin conditions

• Payment and transaction details

• IP address and usage data when interacting with our website

Sensitive information, such as health data, is collected with your explicit consent and used solely for service delivery or legal obligations.

3. Use of Personal Information

Your personal information is collected and used for the following purposes:

• To provide cosmetic, dermal, or aesthetic treatments

• To personalise skincare recommendations and monitor treatment progress

• To enrol you in courses and issue attendance certificates

• To process online orders, payments, and deliveries

• To manage bookings and send reminders or important service updates

• To respond to enquiries, complaints, or requests

• To improve our services, website experience, and educational offerings

• For marketing (only with your consent) via email, SMS, or digital media

4. Storage and Security

We take reasonable steps to ensure your personal data is protected from misuse, loss, unauthorised access, and modification. Your data may be stored in:

• Secure clinical software systems

• Encrypted cloud-based platforms

• Locked filing systems for paper-based forms (if applicable)

Access is restricted to authorised personnel only. Staff and contractors are bound by confidentiality and data protection agreements.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may disclose your information when:

• Required by law, court order, or regulatory authority

• Referring you to another healthcare provider (with your consent)

• Engaging third-party service providers for IT, marketing, or payment processing (who are also bound by privacy obligations)

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete.
To request access or updates, please contact us in writing via the details below.

7. Direct Marketing

We may use your information to send updates, promotional offers, or news about skincare, education, or services.
You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

8. Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyse traffic.

• Cookies collect anonymous data such as browser type, location, and time spent on pages

• You can disable cookies through your browser settings if preferred

We may use third-party services like Google Analytics to better understand user behaviour and improve our site.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their privacy policies.

10. Complaints

If you believe your privacy has been breached, please contact us in writing. We will respond to your complaint within a reasonable timeframe. If you are dissatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

11. Policy Updates

We may update this Privacy Policy to reflect changes in law, technology, or our practices. Updated versions will be published on our website with the effective date.

12. Contact Us

For privacy-related questions, corrections, or complaints:
📧 Email: info@lebeauty.com.au
📞 Phone: 0423 040 700